Meet the Staff
Eleanor E. Arpino, Vice President of Operations
For Eleanor E. Arpino, vice of operations for Avila Modern Mediterranean and Davio’s, providing a consistent and professional level of customer service along with superior food are the two crucial aspects of running a successful restaurant. With an impressive career that spans more than 30 years, Arpino began her profession at the young age of 15, working at her neighborhood Brigham’s ice cream shop in Newton.
The first American born of a large Italian family, Arpino learned early on how to prepare authentic food from scratch for enormous groups of people using ingredients usually found in her mother’s garden. Her family still gets together throughout the year to make family favorites such as Italian sausages, pastas, and wines.
Before becoming a full time member of the Davio’s family in 1999, Arpino was a partner and principal trainer for The Service Edge, a customer service training firm. Arpino firmly believes consistent customer service should always be a tangible line item in any service industry. In addition to Davio’s, The Service Edge client list included many fine dining establishments; hotels; banks; schools; auto dealerships; and independent-living, assisted-living, and retirement communities. Prior to The Service Edge, she was vice president for Sanpho Corporation, a broad-based hospitality, real estate, and retail corporation with offices in Yokohama, Japan, and Boston, Massachusetts, where she was responsible for North American operations as well as developing a traditional Japanese restaurant concept and bringing it to the United States.
Arpino served as an instructor and development counselor for school-to-career managers in the Boston Public Schools, and worked with School & Main, which trained community-based organizations, governments, and educational institutions. Her career also includes stints in sales, importing/exporting, restaurant management, administration, and marketing.
Arpino is a graduate of Northeastern University, where she received her degree in teaching, and received her M.B.A. from the Boston University Executive Program in May of 1992. Arpino lives in Boston with her husband Charles. 
